The purpose of this Privacy & Cookie Policy (“policy”) is to explain what information Westerwood Whisky (“we”, “us”, “our”) will obtain and how it is managed and stored. We will always ensure this information is treated with the upmost confidentiality and will only be used to enhance your experience with www.westerwoodwhisky.com (“site”)

This policy forms part of our Terms and Conditions and when registering with our site, you also accept this Privacy & Cookie Policy.

All information we are responsible for will be treated in accordance with Data Protection Act 1998 and General Data Protection Regulation. 

Information obtained and how it is used

Non-Members:             If you contact us at any point for any reason, we may record your name, email address and contact number. Similarly, any person who wishes to be added to our mailing list will require to provide their name and email address.

This will enable us to either respond to your query, add you to our mailing list or provide you with more information on our company and services.

Members:        When registering with Westerwood Whisky you will asked to provide basic information such as full name, billing and delivery address, email address and contact number.

In addition to the above information you will have to provide your bank details for payment to be made following your whisky being bought by us.

This information allows us to monitor who is buying and selling with us, who and where we are shipping orders to, providing delivery updates via our team of third-party couriers and company review requests.

General Information:    In addition to the above, we may gather and store information on your estimated geographic location via your IP address plus the device and operating system used to access our site. For example, you may use Safari on an iPhone or Google Chrome on a PC. We may collect information on the sections of our site you view and how you interact with them.

This information gives us an insight into the location of our members and website traffic figures.

Depending on how you access our website we may obtain information from third parties. For example, you may click through to our site from a news article, newsletter or social media.

Newsletters

All members will automatically be added to our mailing list alongside anyone who subscribes themselves. Newsletter subjects may include but are not limited to, new releases, special offers, new website features, planned maintenance or other business-specific updates. Our newsletter facility will be handled by a third party who will process and store all email addresses and full names.

It is possible unsubscribe by simply clicking “unsubscribe” on any email you receive. Alternatively you can change email frequency at any time via your online account or email us at info@westerwoodwhisky.com. Once you unsubscribe, we will stop sending any promotional material to you.

Payment Information

At Westerwood Whisky, payments made by credit/debit card are processed by a third party and as such we will not store or process your card details. Your credit/debit card details are never viewed by or shared with us.

Should you make or receive payments by bank transfer, we may retain some banking information. It is the sole responsibility of the member to ensure these are always correct and are updated if/when they are changed.

Sale of Information

Westerwood Whisky will never sell any personal information to any other person, organisation or third party.

Disclosure of Information

We will never disclose any personal information unless required by any law enforcement agencies relevant to the UK or any other country.

Third Parties

Westerwood Whisky uses various third parties to carry out essential parts of our business. These include, website maintenance and hosting, payment processing, collections & deliveries and email marketing.

We will only ever share the necessary information required by each party for the sole purpose of carrying out their task on our behalf. If you require more information or clarification on this matter then please email us at info@westerwoodwhisky.com.

Information Storage, Back Up and Retention

We are committed to the protection and security of your personal information which is why we have all our data stored and backed up by servers based in the UK. We use strict security protocols including data encryption, staff training, CCTV and 24/7 security. No method of storage is ever 100% secure however you can be assured we have taken all reasonable precautions. 

All personal data will only ever be stored for as long as we need it to fulfil the relevant service to you.

Breaches of Security

Should we suspect there has been a breach of any personal data, we will contact all affected individuals as soon as possible. This will be communicated by email using the address held on file for you.

Legal Bases for Using Personal Information

There are various legal bases that we rely on to use your personal information, namely:

Service Performance:    We require your personal data to fulfil online orders. We need your information for payment and shipment of your order plus maintaining your account and providing general customer service. 

Legitimate Interest:       We use your personal information for our legitimate interests such as improving our service and content, sending notifications of changes to policies, promoting our business and providing general administration, fraud detection or legal purposes. 

Where we process your personal information based on our legitimate interest and there is no opt-out mechanism available to you, you may exercise your right to object by sending an email to info@westerwoodwhisky.com.

Your Rights

We want all customers to feel confident that their information is being kept secure however you have the right to object to our processing and storing personal data. Should you wish to make an objection or request a change then please email us at info@westerwoodwhisky.com.

Policy Changes

We reserve the right to amend this policy at any time as is required by the business. All changes will be published on our website and we advise that customers read through this regularly.

Any significant changes that may affect your privacy rights will be notified by email using address we hold on file for you.

Cookie Policy

Westerwood Whisky use cookies and similar technologies such as tags, pixels, web beacons among others to help us personalize our site for our customers and subsequent marketing. 

What are cookies?

A cookie is a small text file containing a string of characters that is stored on your device when you visit a website. It will contain some anonymous information such as a unique identifier, website’s domain name and some digits and numbers. Upon visiting a second time, the cookie allows the site to recognize your browser. 

Cookies We Use

Our site uses the following cookies: 

• Permanent: These stay on your device until they expire or are deleted.
• Session: Session cookies only stay on your device for the time you are browsing.
• Necessary: Allow you the best experience when accessing, navigating and using our

site features, for example user accounts & baskets.

• Functionality: These cookies allow us to operate the site in accordance with the choices

you make. For example, we will recognise your username and remember how you customised the site for future use.

• Performance: Performance cookies allow us to collect information on how you use our site

and how you navigate.

• Analytical: These cookies enable us and third-party services such as Google Analytics to

collect aggregated data for statistical purposes on how and when someone is on our site. This also allows us to see where visitors have found our site and how long they spend using it.

• Third Party: Third parties can place cookies on sites by partners other than us, such as

Facebook, Twitter etc. This may be used on our site to improve service or marketing and they are subject to their own cookie policy. 

Deleting Cookies

If you want to restrict or block the cookies that are set by our website, you can do so through your browser settings. You may wish to ask the browser to “do not track” cookies. Deleting some cookies may change the overall user experience of our website.

Pixels

In addition to cookies, we sometimes use small graphic images known as 'pixels'. These can also be known as web beacons, clear GIFs, or pixel tags. We use pixels in our emails to you (if you have selected to receive such communications) to help us to understand whether our email communication has been viewed. We also use third party pixels such as those from Google, Facebook, and other advertising and social networks. This helps us provide advertising that is relevant to your interests.

Contact Us

Should you require clarification or more information on anything in this policy, please contact us by email on info@westerwoodwhisky.com and our team will respond to you as soon as possible.